Reviews

Product or service reviewed: Ductless split unit system

Jeannie L Kuhn
Bloomfield

My husband has cancer, and when I got up early November 23, 2021, the furnace was acting up. I called Bates who we have done business with for over 20 years. They sent a service man out, and I had to shut down the furnace. I placed my husband in hospice care to keep him safe and warm. When they came out to give an estimate on a furnace, they brought one with them, and I had heat that evening. Bates has always been courteous, considerate and very dependable. I would not do business with anyone else!

Thank you!

Liz S.

Greg and all working for you -

I am so thankful for the good dependable service you have given us for over 13 years. I want you, Greg, and all the people working for you to know, just how much you all have been and always are appreciated.

Joanna N.

Product or service reviewed: AC repair

Patricia, Roger Havranek
Bloomington

Product or service reviewed: AC unit

Rick and Dara Woods
Freedom, Indiana

Product or service reviewed: Complete Bryant Heat Pump

Patricia and Don Cassida
Spencer

Product or service reviewed: Complete New Heat pump system

Benjamin and Tammy Duprey
BLOOMINGTON

Product or service reviewed: blower wheel

jennifer PRICE
Poland

Product or service reviewed: Gas furnace and air conditioning unit

Paul and Beverly Hammonds
Freedom Indiana

Product or service reviewed: Complete System Replacement

These guys were awesome! Gregg, the owner came out and gave us the estimate. He was very thorough and explained everything he was looking at and doing, which I appreciated. More importantly he was very nice and very professional. The guys that cam out Matt, Tom and Kane and were equally nice and professional. They were quick, courteous, clean and quiet. The equipment looks great as well, they did an awesome job installing everything!! I'm really glad that I went with these guys because I can't imagine too many companies out there like this one. A+!

Bill S.
Solsberry, IN

Product or service reviewed: Heating and air conditioning

I wanted to say thank you our house has never felt more comfortable. My decision to use your company was an easy one. Bates was the only bidder who inspected our entire system, including the crawlspace. The experience was pleasent, the installers were friendly and very professional . Thank you

Kerry Pearson
Bloomington, IN

Product or service reviewed: Purchase and installation of Bryant furnace and air conditioner

I have done business with Bates Mechanical for several years, most recently with the replacement of my furnace and air conditioner. They did not disappoint. The installation was done efficient and on time, and the invoice reflected the bid to the penny. There were no surprises and no issues. In fact, it was a pleasure having the Bates team in my house. Everyone involved was polite, personable, and neat, and now I have a new, high efficient, and quiet heating and air conditioning system. I recommend Bates Mechanical without hesitation. You will not be disappointed if you decide to do business with Greg Bates and his team.

Kate Caras
Ellettsville IN

Wanted to drop you a note to compliment your install team. They are skilled/knowledgable in their trade. Start to finish Bates surpassed all of my expecatations.

Great Job!

Patty H.

Thank you to Greg, Gary, Matt and Tom!

You guys are great, and I will highly recommend you to my friends!

Thanks again!

Michelle

Product or service reviewed: Air handler and heat pump.

Jerry Hood
Ellettsville

Product or service reviewed: New furnace and central air.

Stephen Hughes
Bloomington, In

Product or service reviewed: Bryant Evolution furnace and a/c

john
Linton, In

Product or service reviewed: Geothermal furnace and system

Craig and Mary
Spencer

Product or service reviewed: 95% Bryant furnace

Anthony Marvin
Ellettsville, Indiana

Product or service reviewed: Repair furnace and new thermostat

Jill Watkins
Bloomington Indiana

Mr. Bates:

Thanks much for your part in making a way for a furnace to be installed. Your knowledgeable employees are the best, this winter I will have various challenges, but the house will be warm.

Respectfully,

Mary

Dear Mr. Bates:

I Would like to thank you, your family and your associates for the work you did installing a geothermal heat pump in our house. The house is a vintage 1960 tri-level, built with electric resistance baseboard heaters and without air conditioning, it had no duct work. Before settling on a contractor for a new system, I talked with six different companies, five from the Bloomington area and one from Indianapolis. Three of these companies declined to bid on the job. Two of those remaining felt that it was not possible to install adequate ductwork to the upper level and instead proposed systems using a second air handler in a closet on the floor. One of these two proposed a system using two conventional heat pumps. The other proposed a split geothermal system, but their bid was almost twice my budget. Only Bates Mechanical proposed a system that met both my requirements and my budget.

The system installation was timely and professional. Options on the routing of ducts and the placement of registers and returns were discussed with me at every stage of the process. All workers on the job were good natured and polite. The work was efficiently done and the work areas were cleaned at the end of each day’s shift. The three day process caused as little disruption to our house as I could have wanted.

Again I wish to thanks Bates Mechanical for the excellent work they did on a difficult job. If in the future someone should ask for my recommendation of a heating and cooling contractor. I will not hesitate to advice to contact Bates Mechanical.

Sincerely,

Victor

They come out twice a year to check my filters, Freon levels, and other maintenance. The guy that comes out is great! He offered advice on other projects I need to tackle as well. They respond very quickly in an emergency. I’ve had nothing but good luck with them!

Stephen I.

I have used this company over the years to install two furnaces and repair a mistake made by another company. They also do routine maintenance on my heating and air conditioning units.

I have been using this company for about eighteen years. They are terrific! My furnace stopped working during some very cold weather a few years ago. The technician that came to fix the furnace spent all day cleaning it. He did the best he could to make it work properly, it went out again two days later and they came back again. I couldn’t believe the price they charged me. It was such a small amount for the work they did getting my furnace working again. I used them to purchase and install my new furnace two years later. I have them come out twice a year to perform routine maintenance on the unit. If you sign the three year contact they lock your price in for three years on regular services so that it doesn’t go up. If there is a part that needs to be replaced then they will charge for the part only. They call me to remind me it is time for service. I feel blessed with this company.

Arlene O.

Installed new high efficiency Bryant Heat Pump meeting energy star/federal tax credit standards installed new Bryant high efficiency furnace meeting energy star/federal tax credits standards, installed new programmable thermostat which controls heat pump, furnace and humidifier installed new Bryant humidifier.</p><p>Installation went smoothly. Supervisor was knowledgeable and explained equipment functioning. Clean up as good. Each employee of installation team thanked us for our business. This is family owned business for three generations and appears to have high ethical standards. Secretary prepared documents for us to apply for tax credits, utility company and Indiana state rebates.

William G.